SMS Terms

About these terms

These SMS Terms are part of our Terms of Service. By opting in to text messages from us, you agree to these terms. If you do not agree, please do not opt in.

Program description

The Bill Less America text message program sends account notifications to the mobile number you give us. Messages may include:

• Confirmation that we received your bill

• Negotiation status updates, such as when we start reviewing or negotiating your bill

• Requests for information your provider needs to verify your account

• News that we secured savings, or that a provider could not offer a lower rate

• Appointment confirmations and reminders for consultations you book with us

• Account notices about your fee summary, the one-time fee and refunds

This program is for account and service messages only. If we ever offer promotional text messages, we will ask for your separate consent first.

Your consent

You choose whether to receive text messages, for example by checking a box when you sign up, submit a bill or book a consultation. By opting in, you agree to receive recurring automated text messages from Bill Less America at the mobile number you provide. Consent to receive text messages is not a condition of purchase or of using our service. If you prefer, we will keep you updated by email and in your customer portal instead.

After you opt in, we send a message confirming your enrollment with instructions for help and opting out.

Message frequency and rates

Message frequency varies depending on your account activity, the number of bills we are negotiating and any appointments you book. You will usually hear from us when something changes.

Message and data rates may apply. Your mobile carrier may charge you for messages you send and receive, depending on your plan. We do not charge you for text messages.

How to opt out

You can cancel text messages at any time. Reply STOP to any message from us. You can also reply END, CANCEL, UNSUBSCRIBE or QUIT. We also accept any other reasonable request to stop, such as telling our team by phone or email.

After you opt out, we will send one message confirming that you have been unsubscribed, and then we will stop sending text messages to that number. You will still receive important account updates by email and in your customer portal.

To opt back in, reply START to the number we text you from, or contact us.

How to get help

Reply HELP to any message for help. You can also contact us by email at info@billlessamerica.com or by phone at (440) 762-1012, Monday to Friday, 9:00 AM to 9:00 PM Central Time.

Carriers and delivery

Text messages are available on participating US wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and network coverage, so messages may sometimes arrive late or not at all. Please check your customer portal or contact us if you are expecting an update.

Your mobile number

You confirm that you are the subscriber or regular user of the mobile number you give us and that you are authorized to agree to receive messages at that number. If you change or give up your number, please tell us or reply STOP from that number first, so that messages meant for you do not go to someone else.

Privacy

We handle your mobile number and messages as described in our Privacy Policy. We do not sell your mobile number, and we do not share your number or your text message consent with other companies for their own marketing purposes. Text messaging service providers process your messages only to deliver them for us.

Changes to these terms

We may update these SMS Terms from time to time. We will post the new version on this page with a new date and, for material changes, let you know before they take effect. You can reply STOP at any time to opt out.

Contact us

Questions about our text messages? Contact us:

• Email: info@billlessamerica.com

• Phone: (440) 762-1012

• Hours: Monday to Friday, 9:00 AM to 9:00 PM Central Time

You can also send us a message through our Contact page.