Bill Less America

Fee & Refund Policy

This Fee & Refund Policy explains when you owe Bill Less America a fee, how it is arranged, and what happens if your provider later reverses or shortens the savings we secured. It is part of our Terms of Service.

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Our promise

Our promise is simple: no savings, no fee. You never pay to create an account, submit a bill or book a consultation, and we never ask for a card to get started. This policy is part of our Terms of Service, which control if there is any conflict.

When a fee is due

A fee becomes due only when both of these are true:

  • We have lowered your bill, or your provider has applied a credit, because of our negotiation.

  • The savings are confirmed and shown to you in your fee summary, for example based on your provider's confirmation or your next bill.

If we cannot lower your bill, or your provider will not offer a better rate, you owe nothing. If you send us several bills, you pay only for the bills we actually lowered.

How the fee is calculated

The fee is the one-time fee described in our Terms of Service and on our Pricing page. It is based on the total savings over the term of your new rate, it is charged once rather than every month, and it is never more than the savings themselves.

Recurring rate reductions are counted over the term of the new rate. One-time credits are counted once. Discounts you already had and changes you make on your own are not counted. You can try our Savings Calculator to see an illustrative example.

Your fee summary

Before our team arranges the fee with you, we send a fee summary by email and show it in your customer portal. It lists:

  • Your provider and the account the savings apply to

  • Your rate before we negotiated and your new rate

  • Any one-time credits your provider applied

  • The term of the new rate

  • Your total savings, the fee and how we calculated it

Please review your fee summary when you receive it. If anything looks wrong, contact us before the fee is settled and we will check it with you.

How the fee is arranged

After your savings are confirmed, our team contacts you by phone or email to arrange the one-time fee. Your customer portal shows the fee amount for your reference.

No payment is collected on this website or in the customer portal, and we never ask for card or bank details online. If you have trouble with the fee, tell our team and we will work with you on options.

Refunds if your savings are reversed

Sometimes a provider changes course. If your provider reverses, cancels or shortens the savings we secured, through no action of your own, we refund or credit the part of the fee that matches the savings you did not receive. The adjustment is proportional: you pay only for the savings you actually got.

For example, if your provider ends the new rate halfway through its term, we refund about half of the fee you paid. If the fee has not been settled yet, we reduce it instead.

To qualify, please tell us about the change within the timeframe stated in your fee summary, and include a bill or provider notice that shows it. If the reversal was a provider error, we may first ask your provider to restore the rate on your behalf.

When a refund does not apply

A refund does not apply when the savings end because you:

  • Canceled, downgraded, moved or transferred the service yourself

  • Switched to a different plan or provider on your own

  • Stopped paying your provider or your account was closed for nonpayment

  • Asked your provider to undo the changes we made

If your provider raises prices for all customers after your term ends, that does not change the fee for the savings you already received during the term.

How to request a refund

  1. Email us at info@billlessamerica.com with the subject line "Refund request."

  2. Include your name, the provider and the account the savings applied to.

  3. Attach a recent bill or provider notice that shows the change.

  4. We review your request, ask for more information if we need it and tell you our decision in writing.

Our team contacts you to arrange an approved refund or credit, the same way the fee was arranged. No refund is processed through this website.

Questions or disagreements about a fee

If you think your fee is wrong, contact us before it is settled. We will go over the old rate, the new rate, the term and any credits with you and correct any mistake we find. If the fee is already settled and we find an error in our calculation, we will refund the difference.

Cancellation

You can withdraw a bill or close your account at any time. If you cancel before we secure savings, you owe nothing. If savings have already been applied to your account, the fee for those savings is still due, subject to the refund rules above.

Changes to this policy

We may update this policy from time to time and will post any changes on this page with a new date. Changes do not apply to savings we secured before the change or reduce a refund you already qualified for.

Contact us

For questions about fees or refunds, contact us:

  • Email: info@billlessamerica.com

  • Phone: (440) 762-1012

  • Hours: Monday to Friday, 9:00 AM to 9:00 PM Central Time

You can also send us a message through our Contact page or find answers to common questions in our FAQ.