Accessibility Statement
Bill Less America wants everyone to be able to lower their bills with us, including people with disabilities and people who use assistive technology. This statement explains our goal, what we do to reach it and how to tell us about problems.
Last updated
Our commitment
Accessibility is part of how we design, build and maintain our website, not something we add at the end. We want you to be able to learn about our service, estimate your savings, submit a bill and follow your negotiation, whatever device or technology you use.
Our accessibility standard
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines, published by the World Wide Web Consortium (W3C), explain how to make web content more usable for people with a wide range of disabilities, including visual, hearing, motor, speech and cognitive disabilities.
WCAG 2.2 Level AA is our target for the whole website and customer portal. We treat it as an ongoing commitment and continue to improve as our website grows.
What we do
Keyboard access. Menus, links, buttons and forms can be used with a keyboard alone, with a clearly visible focus outline.
Color and contrast. We choose text and background colors with sufficient contrast, and we do not rely on color alone to convey information.
Reduced motion. If your device is set to reduce motion, we turn off or simplify animations.
Text alternatives. Meaningful images have text descriptions, and decorative images are hidden from screen readers.
Clear structure. Pages use headings, landmarks, descriptive links and labeled form fields so they are easier to scan and navigate.
Helpful forms. Form fields have visible labels, and errors are described in text with guidance on how to fix them.
Flexible layout. Content adapts to small screens and still works when you zoom in or enlarge text in your browser.
How we test
We review new pages and features for accessibility before we publish them. Our checks combine automated testing tools with manual review, including keyboard-only navigation, screen reader checks of key tasks such as the savings calculator and bill upload, zoom and text-resize checks, and testing on phones, tablets and computers. When we find a problem on an existing page, we fix it as part of our regular updates.
Known limitations
Despite our efforts, some parts of our website may not yet fully meet our standard. Areas that may be harder to use include:
Some animations and interactive effects, which may not work perfectly with every assistive technology
Bills you upload, such as scanned PDFs or photos, which come from your provider and may not be accessible
Content on other websites we link to, such as social media pages, which we do not control
We are working to address these areas. If something gets in your way, please tell us so we can prioritize it.
Browsers and assistive technology
Our website is designed to work with current versions of major web browsers on computers, phones and tablets, and with common assistive technology such as screen readers, screen magnifiers, speech recognition and switch access. Older browsers may not display every feature as intended. If you use settings or extensions that change colors, fonts or spacing, our pages are built to adapt without losing content or function.
Other ways to work with us
You do not have to use our website to get help with your bills. If any part of the site is hard to use, you can call us at (440) 762-1012 or email info@billlessamerica.com, and our team can help you submit a bill, follow your negotiation or review your fee summary another way.
Feedback and help
If you have trouble using any part of our website, or have ideas for making it easier to use, we want to hear from you. You can reach us by:
Email: info@billlessamerica.com
Phone: (440) 762-1012
Hours: Monday to Friday, 9:00 AM to 9:00 PM Central Time
When you contact us, it helps to tell us the page address, what you were trying to do and the browser and assistive technology you use. We will respond as promptly as we can during our business hours and work with you to resolve the issue. You can also use our Contact page.
Date of this statement
This statement was last reviewed on October 16, 2026. We will review and update it as our website changes. If you notice something on this page that is out of date, please let us know.