Privacy Policy
This Privacy Policy explains what personal information Bill Less America collects, how we use and share it to lower your bills, and the choices and rights you have. We never sell your personal information.
Last updated
Who we are and what this policy covers
Bill Less America LLC ("Bill Less America," "we," "us" or "our") is a bill negotiation service for customers nationwide across the USA. We review recurring household bills, such as internet, TV, landline phone, wireless and home security, and contact your provider to ask for a lower rate on your behalf.
This policy applies to personal information we collect through our website, our customer portal, and the emails, phone calls and text messages you exchange with us. It does not apply to the websites or services of your providers or other companies, which have their own privacy policies.
By using our service, you acknowledge the practices described here. If you do not agree with them, please do not use our website or service.
Information we collect
We collect only what we need to review your bills, negotiate with your providers and run our business. Depending on how you use our service, this may include the following categories:
Contact and identity details. Your name, email address, phone number, mailing or service address and similar identifiers.
Account sign-in details. The email address and password you use for your account with us. We store passwords in a protected form, not as readable text.
Bill and provider account information. Copies of the bills you upload and the details on them, such as your provider, plan, services, equipment, charges, account number and service address.
Verification details your provider requires. Information a provider asks for to confirm that we are acting for you, such as the name on the account or an account PIN or security answer. We request these only when your provider requires them and use them only for that purpose.
Savings and fee records. Your old and new rates, the term of the new rate, credits applied, your fee summary and fee status. We do not collect card or bank details on our website, because no payment is made there.
Communications. Messages you send us, notes from phone calls, your feedback and the updates we send you.
Consent and preference records. Your choices about text messages, emails and cookies, and the authorization you give us to work with your provider.
Device and usage information. Technical details such as your IP address, browser type, device type, pages viewed and the date and time of your visit, collected through server logs and essential cookies.
If you share information about another person, such as a household member who is also on the account, you confirm that you have their permission to do so.
Where we get your information
From you, when you create an account, upload a bill, fill in a form, book a consultation or contact us.
From your provider, when it shares information about your account, available offers and the outcome of our negotiation.
Automatically, from your browser or device when you visit our website.
From our service providers, such as the companies that host our website and deliver our emails.
From someone acting for you, such as an authorized agent or an authorized user on your provider account.
How we use your information
We use personal information to:
Create and manage your account and show your progress in the customer portal
Review your bills and identify ways to lower them
Contact your provider, confirm our authorization and negotiate a better rate
Confirm the savings we secured, prepare your fee summary, arrange the one-time fee with you, and handle refunds or credits
Send you account notices and negotiation status updates by email, phone or text, based on your preferences
Answer your questions and provide customer support
Protect our website, our customers and our business, including detecting and preventing fraud and misuse
Understand how our service is used so we can fix problems and improve it
Keep records and meet our legal, tax and accounting obligations, and enforce our Terms of Service
We do not use the bills you upload or your provider account details for advertising, and we do not make automated decisions about you that have legal or similarly significant effects.
Why we are allowed to use your information
Where the law requires us to have a specific reason for using personal information, we rely on one or more of the following:
To provide the service you asked for, such as reviewing a bill and negotiating with your provider under our Terms of Service
Your consent, for example to receive text messages or to allow optional cookies. You can withdraw consent at any time
Our legitimate business interests, such as keeping our service secure and improving it, balanced against your rights
Legal obligations, such as keeping tax records or responding to lawful requests
How we share your information
We do not sell your personal information, and we do not share it for targeted or cross-context behavioral advertising. We disclose it only as described below:
With your provider. To negotiate for you, we share the details your provider needs to locate and verify your account and to apply a new rate.
With service providers. We use companies that help us operate, such as hosting and cloud storage, email and text messaging, and customer support tools. They may use your information only to perform services for us and must protect it under written contracts.
For legal and safety reasons. We may disclose information if the law requires it, to respond to valid legal process, or to protect the rights, property and safety of our customers, our company or others.
In a business transfer. If we are involved in a merger, acquisition, financing or sale of assets, personal information may be transferred as part of that transaction, subject to this policy or protections at least as strong.
With your direction or consent. We share information in other ways when you ask us to or agree to it.
We do not share your mobile number or your text message consent with other companies for their own marketing. We may share information that has been combined or de-identified so that it cannot reasonably be linked to you.
Cookies and similar technologies
We use a small number of cookies and similar technologies to keep our website and customer portal working, keep your session secure and remember your cookie choice. We do not use advertising cookies. Our Cookie Policy explains the details and how to change your choice.
There is no single industry standard for browser Do Not Track signals, so we do not respond to them. We do honor Global Privacy Control signals, as described in the state privacy rights section below.
How long we keep your information
We keep personal information for as long as we need it to provide our service and for the other purposes in this policy. In general, that means while your account is open and while a negotiated rate is active, so we can confirm your savings, answer questions about your fee and handle any refund.
After that, we delete or de-identify your information, unless we need to keep certain records longer to meet legal, tax or accounting obligations, resolve disputes or enforce our agreements. When we delete information, copies in routine backups are removed as those backups are replaced.
How we protect your information
We use reasonable administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access limited to the people who need it, and careful selection of service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Our Security page explains more.
Your choices
Update your details in your customer portal or by contacting us.
Text messages. Reply STOP to any text to opt out, or see our SMS Terms.
Emails. We send account and negotiation emails that are part of the service. If we ever send optional marketing emails, each one will include a way to unsubscribe.
Cookies. Select Cookie settings at the bottom of any page to change your choice.
Your authorization. You can withdraw our authorization to work with a provider at any time by contacting us.
Delete your account. Email info@billlessamerica.com from the address on your account. If a negotiation is in progress, deleting your information may stop us from finishing it, and we may keep limited records, such as fee records, where the law requires.
Your US state privacy rights
Many states give their residents specific rights over their personal information. These include California (the California Consumer Privacy Act, as amended by the California Privacy Rights Act), Virginia, Colorado, Connecticut, Utah, Texas (the Texas Data Privacy and Security Act), Oregon and Montana, along with other states that have passed similar laws. Depending on where you live, and subject to the exceptions in the law that applies to you, you may have the rights below.
Rights you may have
Know and access. Confirm whether we process your personal information, learn the categories we collect, use and disclose, and get a copy of it in a portable format.
Correct. Ask us to fix personal information that is inaccurate.
Delete. Ask us to delete personal information we collected from or about you.
Opt out of sale, sharing, targeted advertising and profiling. We do not sell personal information, share it for cross-context behavioral advertising, use it for targeted advertising or use it for profiling that produces legal or similarly significant effects. You may still send us an opt-out request at any time.
Limit or consent to sensitive information. Where a state law requires consent to process sensitive data, we ask for it first. Where a law gives you a right to limit the use of sensitive personal information, see the California section below.
Appeal. Ask us to reconsider if we decline your request.
California residents
In the last 12 months, we have collected the following categories of personal information, as defined by California law, for the business purposes described in this policy:
Identifiers, such as your name, email address, phone number, postal or service address, IP address and account username
Customer records, such as your provider account number and the information on the bills you upload
Commercial information, such as the services on your bills, your rates, the savings we secured, your fee summary and fee status
Internet or other electronic network activity, such as pages viewed and interactions with our website
Sensitive personal information, limited to account sign-in details and the provider account numbers, PINs or security answers needed to verify your account
We collect these categories from the sources described above and disclose them for business purposes to your provider, our service providers and others as described in the sharing section of this policy. We use sensitive personal information only for purposes permitted by California law, such as providing the service you requested and keeping your account secure, so the right to limit its use does not apply. We do not sell or share personal information, have not done so in the last 12 months, and have no actual knowledge of selling or sharing the personal information of consumers under 16. We do not offer financial incentives in exchange for personal information.
Global Privacy Control
If your browser sends a Global Privacy Control signal, we treat it as a valid request to opt out of the sale or sharing of your personal information and of targeted advertising for that browser and, if you are signed in, for your account.
How to submit a request
Email info@billlessamerica.com with the subject line "Privacy request," or call us at (440) 762-1012, Monday to Friday, 9:00 AM to 9:00 PM Central Time. Tell us which right you want to use and your state of residence. To protect you, we verify your identity by matching the details you give us with the information we hold, and we may ask for more information when needed. We respond within the time your state's law requires, which is generally 45 days, and we will let you know if we need an extension the law allows.
Authorized agents
You may use an authorized agent to submit a request for you. We may ask the agent for written proof of your permission, and we may ask you to verify your identity with us directly, unless the agent holds a valid power of attorney.
How to appeal
If we decline all or part of your request, we will explain why. You can appeal by replying to our decision or emailing info@billlessamerica.com with the subject line "Privacy appeal." We will respond in writing within the time required by your state's law. If you are not satisfied with the result of your appeal, you may contact your state attorney general.
Non-discrimination
We will not deny you service, charge you a different price or provide a different level or quality of service because you exercised your privacy rights.
Children's privacy
Our website and service are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to this policy
We may update this policy as our service or the law changes. When we do, we will revise the date at the top of this page. If we make material changes, we will notify you by email or with a notice on our website before they take effect.
Contact us
If you have questions about this policy or how we handle your information, contact Bill Less America:
Email: info@billlessamerica.com
Phone: (440) 762-1012
Hours: Monday to Friday, 9:00 AM to 9:00 PM Central Time
You can also reach us through our Contact page.