Security

Our approach

We protect your information by collecting as little as we can, limiting who can see it, choosing our service providers carefully and deleting it when it is no longer needed. Security is part of how we run our service every day. To learn how we use and share information, see our Privacy Policy.

Encryption and secure storage

Information you send to our website, including the bills you upload and the details you enter in forms, travels over an encrypted connection (HTTPS). This helps prevent others from reading or changing it on the way to us.

We store information with established hosting and storage providers that maintain physical and technical security controls, and we protect stored information with access restrictions and, where supported, encryption. Account passwords are stored in a protected, hashed form and are never stored as readable text.

Access controls and least privilege

Access to customer information follows the principle of least privilege: each person can see only what they need to review your bill, negotiate with your provider or support your account. Access requires individual credentials and strong authentication, is removed promptly when someone no longer needs it and is reviewed regularly.

Staff training

Everyone who handles customer information is trained on our privacy and security practices, including how to verify who they are speaking with, how to recognize phishing and social engineering, and how to report a suspected incident. Our team will never ask for the password to your account with us by phone, email or text.

Service provider diligence

We review the security and privacy practices of the companies that help us operate, such as hosting, email, text messaging and payment processing providers, before we share information with them. They may use your information only to provide services to us and must protect it under written contracts.

Data minimization

We ask only for the information we need to negotiate your bill: usually your contact details, a copy of your bill and the details your provider uses to confirm that we are acting for you, such as the name on the account, the account number and the service address. We do not need a credit card to create an account or submit a bill.

If your provider requires anything more, such as an account PIN or security answer, we will tell you what is needed and why before you decide whether to share it, and we use it only to verify your account with that provider.

No payments online

No payment is collected on this website or in the customer portal, and we never ask for card or bank details online. When savings are confirmed, our team contacts you directly to arrange the one-time fee.

Retention and deletion on request

We keep information only as long as needed to provide our service and meet legal obligations. You can ask us to delete your account and the bills you uploaded at any time by emailing info@billlessamerica.com. We will confirm when it is done. We may need to keep limited records, such as fee records, where the law requires it. See our Privacy Policy for details.

Incident response

We monitor our systems for unusual activity and have a process for responding to security incidents: we investigate, contain the issue, fix the cause and learn from it. If an incident affects your personal information, we will notify you and the appropriate authorities as required by law and tell you what steps you can take to protect yourself.

How you can help protect your account

• Use a strong, unique password that you do not use on other websites

• Never share your password with anyone, including people who say they work for us

• Be cautious with emails or texts that ask you to click a link and sign in, and go directly to our website instead

• Sign out when you use a shared or public device

• Contact us right away if you notice anything unusual on your account

How to report a vulnerability

If you believe you have found a security vulnerability in our website or service, please email info@billlessamerica.com with the subject line "Security report." Please include:

• A description of the issue and where you found it

• Steps we can follow to reproduce it

• How we can contact you with questions

Please do not access, change or delete other people's information, disrupt our service or use social engineering, and give us a reasonable amount of time to fix the issue before sharing it publicly. We appreciate reports made in good faith and will let you know when we have looked into yours.

Contact us

Questions about how we protect your information? Contact us:

• Email: info@billlessamerica.com

• Phone: (440) 762-1012

• Hours: Monday to Friday, 9:00 AM to 9:00 PM Central Time

You can also send us a message through our Contact page.